1. Who we are
This website is operated by VA Sports Massage Therapy (“we”, “us”, or “our”). We provide online booking for sports massage and related therapy services, including packages and memberships where available.
For privacy questions, contact us at vamusletherapy@gmail.com.
2. Information we collect
Depending on how you use the site, we may collect:
- Account details — name, email address, phone number, and password (stored securely).
- Booking details — selected service, location, date and time, notes you provide, and appointment history.
- Purchase details — package or membership purchases, remaining sessions, and related payment references.
- Communication data — messages you send us, and emails we send about bookings or account activity.
- Technical data — basic device and browser information, and usage data needed to keep the site secure and working.
3. How we use your information
We use your information to:
- Create and manage your customer account
- Process bookings, packages, memberships, and related payments
- Send booking confirmations, reminders, and important service updates
- Apply package or membership sessions automatically where eligible
- Respond to your enquiries and provide customer support
- Improve the reliability, security, and usability of this website
- Meet legal, accounting, and regulatory obligations
4. Legal bases
Where UK GDPR / data protection law applies, we process personal data because it is necessary to perform a contract with you (for example, completing a booking), because we have a legitimate interest in running and securing our service, because we need to comply with a legal obligation, or because you have given consent where required.
5. Sharing your information
We do not sell your personal information. We may share it only when needed with:
- Payment providers — to process online payments securely
- Email / communication providers — to deliver booking and account emails
- Calendar or operational tools — where used to manage appointment schedules
- Professional advisers or authorities — when required by law or to protect our rights
Service providers act on our instructions and only receive what they need to perform their role.
6. Cookies and analytics
This site may use essential cookies needed for login, session security, and core functionality. If analytics tools are enabled, they help us understand how the site is used in aggregate so we can improve it. You can control cookies through your browser settings.
7. How long we keep information
We keep personal data only for as long as needed for the purposes above, including booking history, account administration, and legal or financial record-keeping. When data is no longer required, we delete or anonymise it where practical.
8. Your rights
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate information
- Ask us to delete information in certain circumstances
- Object to or restrict certain processing
- Request a copy of data you provided to us in a portable format
- Withdraw consent where processing is based on consent
To exercise these rights, email vamusletherapy@gmail.com. You may also complain to your local data protection authority if you believe your rights have not been respected.
9. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. No online service can guarantee absolute security, so please keep your account password confidential.
10. Children’s privacy
This website is intended for adults booking therapy services. We do not knowingly collect personal information from children for online account registration without appropriate adult involvement.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the website after an update means you accept the revised policy.
12. Contact
If you have questions about this Privacy Policy or how we handle your data, please contact us at vamusletherapy@gmail.com .